FAQ - Pengyuan

The phase change energy storage packaging loses temperature midway and causes damage to the goods. How to define the responsibility?

Each batch of products is accompanied by a temperature recorder data package, which can trace the temperature change curve throughout the process. In the case of non-human damage, the claim will be initiated within 48 hours and the packaging of the same specifications will be reissued.

Cracks appear in the greenhouse film after 1 year of use. Is it within the warranty scope?

What should I do if the insulation pipe shell shrinks and cracks in extreme low temperatures in winter?

How to define if EPP packaging is damaged even though it is well protected?